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ITIL 4 Foundation Certification

A complete route to ITIL 4 Foundation: the current syllabus, the official book, the service value system, the practices in detail, timed mocks, exam day and what to study next.

Free · Mac (Apple silicon) and Windows · v1.0.0 · Other platforms

Then open the Marketplace in the app, search for ITIL 4 Foundation Certification, and click Install. It goes into your own files, and works offline from then on.

What it installs.

1

Pillar

1

Area

50

Projects

200

Starter tasks

🏅 Tech & Engineering Certifications

ITIL 4 Foundation Certification

Studying for ITIL 4 Foundation: the service value system, practices, guiding principles and the vocabulary IT service teams use, with a short exam plan.

  1. Checking the current ITIL Foundation syllabus and exam rules
  2. Choosing an accredited course or a self-study route
  3. Getting the official ITIL 4 Foundation publication
  4. Baseline sample paper before studying
  5. Dated four to six week study plan
  6. ITIL 4 glossary in your own words
  7. Mapping your workplace to ITIL terms
  8. Agreeing study time and exam funding with your manager
  9. Twice-weekly ITIL study blocks
  10. Practice question log with wrong-answer reasons
  11. Daily ten-minute recall session
  12. Twice-monthly timed mock exam
  13. Friday note of ITIL seen at work
  14. Weekly study partner session
  15. Syllabus coverage tracker
  16. Value, outcomes, costs and risks
  17. Services, products, utility and warranty
  18. Service relationship model
  19. The four dimensions of service management
  20. The seven guiding principles with workplace examples
  21. Service value system and governance
  22. Service value chain activities and value streams
  23. Continual improvement model in seven steps
  24. Incident, problem and service desk practices
  25. Change enablement, service requests and service levels
  26. Purpose cards for the recall-level practices
  27. Untangling look-alike ITIL terms
  28. Reading ITIL multiple-choice questions
  29. Online proctored or test centre sitting
  30. Fixing your weakest area after the first mock
  31. ITIL beside COBIT, ISO 20000, DevOps and SRE
  32. Running one small improvement at work
  33. Booking the Foundation exam
  34. Final week before the exam
  35. Foundation exam day
  36. Certificate, digital badge and candidate record
  37. Resit plan after a near miss
  38. Lunch-and-learn on ITIL for your team
  39. ITIL Foundation for service desk analysts
  40. ITIL for a new IT team lead or service owner
  41. ITIL for developers and DevOps engineers
  42. ITIL for HR, facilities and shared services
  43. Studying ITIL around work and family
  44. Moving into IT service management from another career
  45. Sitting ITIL Foundation in a second language
  46. Showing ITIL Foundation on your CV and profile
  47. Keeping your ITIL certificate current
  48. Choosing the next ITIL module after Foundation
  49. Assessing one practice at work against ITIL guidance
  50. Coaching a colleague through Foundation

Where it starts.

Each project arrives with its purpose, milestones and first tasks written out. Here is how the first three read.

Checking the current ITIL Foundation syllabus and exam rules

ITIL is owned and examined by PeopleCert, which took over from AXELOS, and the syllabus, exam format and certificate validity rules have changed more than once since ITIL 4 launched. An hour on the official site before buying anything means every later choice is made against the exam you will really sit, not one described in an old blog post.

First tasks

  • Open the awarding body's ITIL 4 Foundation page and download the current syllabus
  • Copy the exam format and pass mark from the official candidate guidance
  • Note whether Foundation certificates expire and how renewal works
  • Save a one-page exam summary with the date you checked it

Choosing an accredited course or a self-study route

Accredited training organisations sell ITIL 4 Foundation as two or three day classroom courses, live virtual classes and self-paced e-learning, usually with the exam voucher included, and prices for near-identical content vary widely. People who already work in IT support can often self-study with the official book and a voucher, while newcomers tend to pass sooner with a trainer who explains the terms in context.

First tasks

  • Ask your manager or training team whether a preferred ITIL provider exists
  • List one live course, one e-learning package and one self-study route
  • Check each provider on the awarding body's accredited partner register
  • Record the chosen route and its total cost in the purchase decision

Getting the official ITIL 4 Foundation publication

Exam questions are written from the official ITIL 4 Foundation publication, and its exact wording for definitions such as service, value and incident is what the right answer usually matches. Many courses include a digital copy, so confirm what you already have access to before buying the book a second time.

First tasks

  • Check whether your course or employer gives you the official book
  • Buy or download the current official publication if you still need it
  • Map each syllabus section to its chapter on one page
  • Bookmark the glossary where you will see it every study session

Make it yours.

Install ITIL 4 Foundation Certification, then tell Aurum the date you're aiming for. It checks whether the plan fits the weeks you actually have.

Free · Mac (Apple silicon) and Windows · v1.0.0 · Other platforms

Blueprints are general information to help you organise your own work. They are not medical, financial, legal or other professional advice. See the Terms.