Terms of Service

Last updated · September 29, 2026

When these Terms apply. If your account was created before September 29, 2026, these Terms take effect for you on October 13, 2026, and the previous Terms apply until then. Otherwise they apply from September 29, 2026, or from when you create your account or first use the service, if that is later. Email legal@aurumtechnologyltd.com for a copy of the previous Terms.

These Terms govern your use of Aurum Life: the desktop app, the mobile app, the cloud features they use, and this website, including the account pages at aurum-life.com/account. Aurum Life is provided by Aurum Technology Limited ("Aurum," "we," "our," or "us"), a company incorporated in England and Wales (company no. 17127517), registered office 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom. By using the app or the website, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service.

The service

Aurum Life is a personal life-management app. Your pillars, areas, projects, tasks and notes are files in a folder on your own computer. The desktop app works offline without an account, and its assistant can run on a model on your own computer. With an Aurum account you can also use cloud features: sync between your devices, the cloud AI assistant and the other cloud AI features, cloud backups, shared workspaces for families and teams, and access for AI agents you connect. The desktop app's connectors to other services work with or without an account.

A product in active development

We add, change and sometimes remove features, and parts of the service may be unavailable from time to time. Some parts are labelled as previews, such as the iPhone app on TestFlight, and may be less stable. Keep your own copies of anything important: your vault is a folder on your computer, so you can back it up like any other files. Feedback you send us may be used to improve the service.

Eligibility & accounts

You must be at least 18 and able to form a binding contract to use Aurum Life. You are responsible for keeping your sign-in details, two-step verification codes and recovery codes safe, and for activity under your account. An invitation to a shared workspace or organisation is for the person it was sent to, so please don't forward it. Keep your account information accurate.

The previous Terms allowed accounts from age 16. If you have an account and are under 18 when these Terms take effect for you, please stop using the service. You can export your data from your account at aurum-life.com/account and delete your account at any time, as Ending your use of Aurum Life describes, and we will not delete your account or its data without telling you first.

Your content

You own your content. The pillars, areas, projects, tasks, notes and files you create are yours. They stay on your devices unless you use a cloud feature, and the Privacy Policy says which cloud features are on by default once you sign in. When content reaches our servers, you give us a limited, non-exclusive licence to host, copy, transmit and process it, and only to provide the features you use: for example, to show a synced page on your phone, to send your question to the AI model and return the answer, or to store your backups. We claim no ownership of your content, we don't sell it, and we don't use it to train AI models. You are responsible for having the right to the content you add, including content you bring in through a connector.

Shared workspaces & organisations

A shared workspace belongs to the person who created it, or to the organisation it was created in. What you add to a shared workspace, such as pages, tasks, comments and files, is visible to its members and can be changed by members whose role allows it. If you leave the workspace, what you added stays with it. If you delete your account, it stays too, without your name.

Owners and admins decide who belongs to a workspace or organisation and what each person's role is. They can remove members, and they can see the workspace's activity and its record of what agents did there. When someone is removed, the app on their devices stops syncing that workspace and moves their copy of it into the Life OS trash folder. Anything they had already copied elsewhere cannot be recalled.

If you create an organisation or invite people, you must have the authority to do so, and you are responsible for how your organisation uses the service. Team seats are billed to the organisation. You can't delete your account while you own a shared workspace that still has other members (transfer its ownership first), or an organisation that still has other members or an active subscription (delete the organisation, or contact us).

The assistant & other AI features

The AI assistant produces drafts and suggestions to support your own decisions. It is not a licensed professional and does not provide:

financial, investment, or securities advice;
medical diagnosis, treatment, or medication guidance;
authoritative legal advice;
decisions about other people on behalf of any institution.

AI output can be wrong, incomplete or out of date, including its summaries of your own notes and of web search results. Check anything you rely on, and for regulated matters consult a qualified professional.

The assistant can change your Life OS when you ask it to. With the default setting it applies ordinary edits straight away, such as creating a project, adding or completing tasks, moving or archiving items and adding events to your own calendar, and you can undo them. It asks first before a round of more than five changes, before deleting or overwriting anything, before sending anything through a connected account (an email, or an event in your Google or Outlook calendar) and before setting up a scheduled task. It also saves memories it picks up from your conversations without asking; you can review and delete them, or turn Automatic memory off, in Agent → Memory. In Settings → AI → Agent approvals, choosing "Ask before every change" makes it ask before every change. You are responsible for the actions you ask for or approve, for the automation rules and scheduled tasks you create, and for what they send through your connected accounts.

Cloud AI is metered against your plan's monthly allowance and any credit you have bought. When both run out, cloud AI features pause until the allowance renews or you add credit; the rest of the app keeps working. Our cloud AI features run on Google's Gemini models, so you must not use them in any way that Google's Generative AI Prohibited Use Policy forbids.

Agents you connect

You can let AI agents from other providers work in one of your workspaces with an agent key you create, or connect an app such as Claude Desktop to your Life OS through Aurum's MCP server. An agent with a key sends its changes as proposals that a person with the right role approves or denies, unless the workspace's owners or admins have turned on automatic approval, in which case work the agent is confident enough about is applied without anyone being asked. The Claude Desktop integration has two modes: in direct mode, the only mode available without an Aurum account, that app can read and change your Life OS without asking in Aurum; in reviewed mode its changes arrive as proposals. What Claude Desktop, or any other agent, does with what it reads is governed by its provider's terms, not ours. Keep agent keys secret and revoke any key that may have been exposed. You are responsible for the agents you connect.

Other services you connect

If you connect another service, such as Google (Gmail, Calendar, Drive, Classroom, Meet), Microsoft 365 (Outlook, OneDrive, Teams), Notion, Slack, a CalDAV calendar, or a server you add through the Model Context Protocol (for example GitHub, Linear or Atlassian), your use of that service is still governed by its own terms. You authorise Aurum to access the data needed to provide the connector, within the permissions you grant, and you can disconnect at any time. We are not responsible for other services or for what they do with the data you send them.

Acceptable use

Don't misuse the service. In particular, don't:

break the law or infringe other people's rights;
use the AI features or your connected accounts to create or send spam, harassment, deceptive content, or anything that exploits or harms children;
get around usage limits or security controls, for example by opening extra accounts to reuse the free allowance;
attempt to breach our security, reverse-engineer the service beyond what the law permits, or overload the infrastructure;
use the service to harm others.

Plans, payments & credit

The desktop app is free, and so is using it offline. A free Aurum account includes a starter monthly allowance of cloud AI. Paid personal plans (Pro, Max, Ultra and Family) include larger monthly allowances, and team workspaces are priced per seat. Current prices are on the Pricing page, and the price of anything you buy is shown to you before you pay.

Personal plans are bought in the desktop app, monthly or annually. They renew automatically for the same period until you cancel.
You can buy prepaid AI credit, which is used once your monthly allowance runs out. If you turn on automatic top-ups, we charge your saved card for another credit pack whenever your credit runs low, up to the monthly limit you set (or without a limit, if you choose none), until you turn them off.
Team seats are bought by card in the desktop app, per seat and billed monthly, and renew automatically until you cancel. Seats you add later are charged pro rata for the rest of the billing period. A pilot or an Enterprise plan is invoiced as agreed with you.
Card payments are processed by Stripe; we never see your full card number.

Cancelling

You can cancel a Pro, Max or Ultra plan from the desktop app (Settings → Cloud → Manage subscription) or by emailing billing@aurumtechnologyltd.com. A Family or team plan belongs to its organisation, so its owners and admins cancel it with Manage billing, either in the desktop app (Settings → Organisation → Manage billing) or in the Organization section of your account at aurum-life.com/account, or by emailing the same address. Cancelling stops future renewals, and the plan runs to the end of the period you paid for. To stop automatic top-ups, switch off Auto-refill under AI Credits in Settings → Cloud and choose Save auto-refill.

Refunds

Your first payment for a plan: if you ask within 14 days of paying, we refund it in full, whether or not you used the plan.
A renewal: if you ask within 14 days of the renewal payment, we refund the part of it that covers the days left in that billing period, counted from the day you ask.
Prepaid AI credit: if you ask within 14 days of buying a credit pack, we refund up to the amount of that pack, limited to the credit you have left when you ask. An automatic top-up is a purchase like any other, so each one has its own 14 days.
A pilot or an Enterprise plan is refunded as its order or invoice says; where it says nothing, the rules above apply.

To ask for a refund, email billing@aurumtechnologyltd.com from the email address on your account and tell us which payment you mean. We refund to the card or account you paid with, within 14 days of your request; your bank may take a few more days to show it. A refunded plan ends when the refund is made, and a free account's monthly allowance applies from then on.

Nothing in these Terms affects any right you have under the law to cancel a purchase or to receive a refund. Billing questions: billing@aurumtechnologyltd.com.

Ending your use of Aurum Life

You can stop using the service and delete your account at any time, in the app or at aurum-life.com/delete-account. Deleting your account deletes your cloud data as the Privacy Policy describes; the files on your computer stay yours. We may suspend or end your access if you break these Terms, if the law requires it, or to protect the service or other people.

Disclaimer of warranties

The service and website are provided "as is" and "as available" without warranties of any kind, express or implied, to the maximum extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee they will be uninterrupted, error-free, or free of viruses.

Limitation of liability

To the maximum extent permitted by law, Aurum will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost data or profits. Our total aggregate liability arising out of or relating to the service or website is limited to the greater of (a) the amount you paid us in the 12 months before the claim, and (b) US$100. Nothing in these Terms limits liability that cannot be limited or excluded by law (including liability for death or personal injury caused by negligence, or for fraud).

Indemnity

You agree to indemnify Aurum and its officers, directors, employees, and agents against claims, damages, losses, and reasonable expenses arising from your misuse of the service or website or your violation of these Terms.

Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction over any dispute. Nothing in these Terms removes any mandatory consumer-protection rights you have under the law of your country of residence.

Changes

We may update these Terms. We will tell you about material changes in the app or by email before they take effect, and the date at the top of this page shows when they last changed. If you keep using the service after a change takes effect, the updated Terms apply to you. This version was published on September 29, 2026. For accounts created before that date it takes effect on October 13, 2026, and until then the previous Terms apply. For everyone else it applies from September 29, 2026, or from when they create an account or first use the service, if that is later.

Contact

Aurum Technology Limited
Company no. 17127517 (England & Wales)
Registered office: 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom
Legal: legal@aurumtechnologyltd.com
Billing: billing@aurumtechnologyltd.com

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