Account deletion

Delete your Aurum Life account

Aurum Life is published by Aurum Technology Limited · Last updated September 29, 2026

You can delete your Aurum Life account at any time. Deletion runs as soon as you confirm it. There is no waiting period and no way for us to undo it afterwards, so export your data first if you want a copy of what we hold.

Your Life OS itself is a folder of files on your own computer. Deleting your account does not touch that folder: it stays on your device until you delete it yourself.

Before you start

Deletion is refused, and nothing is deleted, in two cases:

You created a shared workspace that still has other members. Make one of them the owner from that space's Members panel in the desktop app, then try again. This keeps a team from losing its space because one person left.
You created an organisation that still has other members or an active subscription. Organisation ownership cannot be transferred in the app yet. End any subscription, then delete the organisation in the desktop app (Settings → Organisation), or email us and we will help.

Option 1: from the web

Go to aurum-life.com/account, sign in, and use Delete your account at the bottom of the page. You confirm by typing your email address and the word DELETE, and, if you have two-step verification switched on, a current authenticator code. This works whether or not you still have an app installed.

Option 2: in the app

Desktop: Settings → Privacy → Delete account & data, then confirm.
iPhone and Android: Settings → Privacy & Data → Delete account & data, then confirm.

Option 3: by email

If you can't sign in, email privacy@aurumtechnologyltd.com from the address on your account with the subject "Delete my account". We'll confirm that you own the address and complete the deletion within 30 days.

What is deleted

Your account and sign-in details, including two-step verification and recovery codes.
Your entries in our sign-in provider's security log, which records sign-in events with your email address and the network address they came from.
Your profile and settings, including the name teammates see.
Everything synced from your personal space: pillars, areas, projects, tasks, notes, calendar events and their change history, including items you had already deleted.
Any workspace where you were the only member, with the files uploaded to it.
Your cloud backups and the photos and voice recordings attached to your captures.
Agent data: memories, scheduled tasks and their results, deep research reports, step trails, and your consent record.
Learning progress, notifications and the push tokens for your devices.
Voice session records (start, end, duration; no audio was ever stored).
Your customer record with our payment processor, Stripe.

What is kept, and why

Your work in shared workspaces that other people still use. Pages, tasks and events you wrote there, the comments you left and the activity you caused stay in the space for its remaining members. Your name and email go with your account, so what stays behind no longer says who wrote it. Some records, such as comments and a page's change history, keep the ID of the deleted account, which no longer leads to anyone. The space belongs to the team.
Invitations sent to your email address by other people: an accepted one until 30 days after it was accepted, and any other until 30 days after its expiry date.
Records of credit purchases, which we keep for tax and accounting. Stripe keeps its own payment records under its own obligations.
One deletion record: a one-way fingerprint of your account ID and the time the deletion ran, so we can show that we honoured the request. It contains none of your content and cannot be used to rebuild your account.
Service logs at our hosting providers, which expire on their own within about a week.

On your own devices, deleting the account clears the agent's memory, chat history, and usage logs from the desktop app. Your Life OS folder, your local backups and any services you connected stay on the computer until you remove them: disconnect each service in Settings → Connectors first if you want the app to stop reaching it. On a phone whose app has a Crash reports switch under Settings → Privacy & Data (the update that added it can arrive without changing the version number), deleting your account from Settings → Privacy & Data also removes Aurum's data from that phone, chat history included; on any other phone, and in earlier versions of the app, uninstalling the app removes its local copy.

See the Privacy Policy for retention periods and the sub-processors page for every provider involved.

Delete some of your data, without deleting your account

You don't have to delete your whole Aurum Life account to remove data. Each of these works on its own:

Agent memories: on a phone, Settings → Privacy & Data → Agent memory, then forget all. On desktop, Agent → Memory lets you delete any single memory, and the deletion reaches our servers and your other devices when that computer next syncs.
Chat history is kept only on your own devices, never on our servers. Delete a conversation from the chat history list.
Cloud backups: delete any backup from the backup list in Settings → Cloud on desktop.
Pages, tasks and events: deleting one removes it everywhere you use Aurum. On our servers its content stays for 30 days and is then cleared: its text, properties and title go (a title stays while a live item is inside it), from its change history too. Its ID, dates, file path within your Life OS and, for a task, its due date, priority, repeat, completion and owner stay until you delete your account (or, in a shared workspace, for as long as the workspace exists); email us to have those erased sooner. Comments on it, agent proposals and the shared workspace agent activity record that mention it, and notifications about it are not cleared by this. Archived items are treated the same way on our servers. From the desktop release after v0.1.53, restoring or unarchiving an item uploads its content again from your computer; in earlier versions an item restored after its content was cleared stays empty on our servers until you next edit it.
Photos and voice recordings attached to captures: delete the capture, and its photos and voice recordings are deleted from our servers about a week later. Email us to have them removed sooner.
A connected service: disconnect it in Settings → Connectors on desktop. This deletes its sign-in from your computer. For Google and QuickBooks it also asks the provider to revoke Aurum's access, and, from the desktop release after v0.1.53, it does the same for Slack and Notion. From that release, none of these is revoked while another Aurum connection on the same computer uses the same sign-in, and the app says so when you disconnect. For Microsoft 365, calendar app passwords, MCP servers, and Slack and Notion in earlier versions, remove Aurum's access in that service's own account settings as well; from that release the app tells you where when you disconnect.

To stop future processing rather than delete what exists, use the consent switches in your account settings or in the app's privacy settings. Turning off Cloud processing (called Background cloud processing in the desktop app from the release after v0.1.53) or Scheduled tasks stops scheduled agent runs in the cloud. Neither switch stops the assistant you talk to, or the desktop app sending what a connected service reads to our cloud AI to sort it: to keep both on your computer, choose Local in Settings → AI on desktop, or disconnect the service. Switching a consent off does not delete data already created. Use the options above for that.

For anything you can't remove yourself, email privacy@aurumtechnologyltd.com describing what you'd like erased. We'll confirm the account is yours and act on it within 30 days.

Questions about any of this go to privacy@aurumtechnologyltd.com.